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1

Monday, August 1st 2011, 8:03pm

Ticketing System

Hello,

I want to know if the Ticketing System has support for English, and if yes where is the direct link to buy it?

DANKE !!

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2

Monday, August 1st 2011, 10:52pm

Hello!

I see, you have buy it! So the link you have found.

The Ticketsystem also supported the english language.
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3

Tuesday, August 2nd 2011, 7:10am

Any simple readme file in English with installation instructions bitte?

MDMAN

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4

Tuesday, August 2nd 2011, 2:48pm

Okay, I will try to explain it in english, but my english is not so good.

First you have receive an E-Mail with you Customer-Area-Account-Data to log into the customer-area here:

http://www.mdman.de/customer/login.html

Put into the fields the customerID and the password given you in the e-mail.

Then you see this:
index.php?page=Attachment&attachmentID=710

Now you must get an activation-code to install the ticketsystem.

To get the activation-code go first in your forum in the administator panel and look here:

ACP --> system --> options --> generell --> URL Side

Copy the line with the URL of you Board.

And now you go to the customer area again and klick on the License-Tab (look in the picture)
index.php?page=Attachment&attachmentID=711

Then you will see the license, that you have buyed. Klick on the "Ticketsystem".

Now you must paste the URL of you board into the Domain-Form and Press "ABSENDEN".

A activation code will be build. Now you only copy the serial-number! Not the activation code!! That very important! Copy only the serialnumber! Look in the Picture!
index.php?page=Attachment&attachmentID=712

Now you can download the plugin. Klick on the Tab "Download".
index.php?page=Attachment&attachmentID=713

Than klick on the Plugin you will download.
index.php?page=Attachment&attachmentID=714

After that, you can go again to you forum in you ACP.

Now you can install the PlugIn.

During the Install, you must input the serialnumber and the activation-code.

Now its very important, that you input only the serialnumber! Paste the serialnumber into the form and than the install will go on!


I hope you can install the plugin with this instruction!

Greetings
Markus
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5

Tuesday, August 2nd 2011, 8:05pm

Thank you for your time, but I found the way to install it. Or better to try to install it, as about the end of installation I got error:
The patch that this package is trying to apply has failed because this patch is not compliant to its target file. Therefore this package cannot be installed. Please click the "Cancel the installation" button.
error message: Can't find an appropriate location for applying this hunk.
error code: 20015
affected template: /home/mary/public_html/main/wcf/../templates/moderationOverview.tpl

MDMAN

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6

Tuesday, August 2nd 2011, 10:00pm

Yes...

You must install the Ticketsystem without the optional package.

Because the optional package is only for the WBB 3.1.3 or below. when you will install the new version, you must install the packageserver.

First you go here on this side:

http://www.mdman.de/index.php?page=ServerAccount

then you see the data to connect to the packageserver. Copy the password.

Then you go again in you Admin Panel:

ACP --> System --> Packages --> Add new Server

Add this URL for the Server:

http://update.mdman.de

Nickname: Your Name like the Nickname here in this forum

Password: Paste the Password.

And then press Submit.

Then go to

ACP --> System --> Packages --> Search Packages

Here you Seach for the PackageName:

Ticket System WBB ModCP Integration

Or only

Ticket System if nothing find.

Then you get a list of all Ticket System - Packages

Install the Package Ticket System WBB ModCP Integration Version 1.1.0 and then you complited the Install!
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